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Details according to § 5 TMG:

Dearest GmbH
c/o Factory Berlin Mitte
Rheinsberger Straße 76/77
10115 Berlin

Represented by:

Management: Lukas Weisheit, Katharina Wäschenbach
Charlottenburg Local Court: HRB 225692 B
VAT No. DE343188365

Liability for content

As a service provider, we are responsible for our own content on these pages in accordance with general laws pursuant to § 7 Para.1 TMG. However, according to §§ 8 to 10 TMG, we are not obliged as a service provider to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information in accordance with general laws remain unaffected by this. However, liability in this regard is only possible from the point in time at which a concrete infringement of the law becomes known. If we become aware of any such infringements, we will remove this content immediately.

Contact

team@hellodearest.io

Information for emergencies

In emergencies or if you need help, contact your doctor or psychotherapist, or the anonymous counselling service of the telephone counselling service on the toll-free numbers 0800 111 0 111 or 0800 111 0 222. You can also get further help under the known emergency numbers police: 110 and fire brigade: 112.

DATA PROTECTION
Allgemeine Hinweise

Die folgenden Hinweise geben einen einfachen Überblick darüber, was mit Ihren personenbezogenen Daten passiert, wenn Sie diese Website besuchen. Personenbezogene Daten sind alle Daten, mit denen Sie persönlich identifiziert werden können. Ausführliche Informationen zum Thema Datenschutz entnehmen Sie unserer unter diesem Text aufgeführten Datenschutzerklärung.

1. Datenerfassung auf dieser Website:

Wer ist verantwortlich für die Datenerfassung auf dieser Website?

Die Datenverarbeitung auf dieser Website erfolgt durch den Websitebetreiber. Dessen Kontaktdaten können Sie dem Impressum dieser Website entnehmen.

Wie erfassen wir Ihre Daten?

Ihre Daten werden zum einen dadurch erhoben, dass Sie uns diese mitteilen. Hierbei kann es sich z. B. um Daten handeln, die Sie in ein Kontaktformular eingeben. Andere Daten werden automatisch oder nach Ihrer Einwilligung beim Besuch der Website durch unsere IT- Systeme erfasst. Das sind vor allem technische Daten (z. B. Internetbrowser, Betriebssystem oder Uhrzeit des Seitenaufrufs). Die Erfassung dieser Daten erfolgt automatisch, sobald Sie diese Website betreten.

Wofür nutzen wir Ihre Daten?

Ein Teil der Daten wird erhoben, um eine fehlerfreie Bereitstellung der Website zu gewährleisten. Andere Daten können zur Analyse Ihres Nutzerverhaltens verwendet werden.

Welche Rechte haben Sie bezüglich Ihrer Daten?

Sie haben jederzeit das Recht, unentgeltlich Auskunft über Herkunft, Empfänger und Zweck Ihrer gespeicherten personenbezogenen Daten zu erhalten. Sie haben außerdem ein Recht, die Berichtigung oder Löschung dieser Daten zu verlangen. Wenn Sie eine Einwilligung zur Datenverarbeitung erteilt haben, können Sie diese Einwilligung jederzeit für die Zukunft widerrufen. Außerdem haben Sie das Recht, unter bestimmten Umständen die Einschränkung der Verarbeitung Ihrer personenbezogenen Daten zu verlangen. Des Weiteren steht Ihnen ein Beschwerderecht bei der zuständigen Aufsichtsbehörde zu.Hierzu sowie zu weiteren Fragen zum Thema Datenschutz können Sie sich jederzeit unter der im Impressum angegebenen Adresse an uns wenden.

2. Hosting und Content Delivery Networks (CDN)

Externes Hosting

Diese Website wird bei einem externen Dienstleister gehostet (Hoster). Die personenbezogenen Daten, die auf dieser Website erfasst werden, werden auf den Servern des Hosters gespeichert. Hierbei kann es sich v. a. um IP-Adressen, Kontaktanfragen, Meta- und Kommunikationsdaten, Vertragsdaten, Kontaktdaten, Namen, Webseitenzugriffe und sonstige Daten, die über eine Website generiert werden, handeln. Der Einsatz des Hosters erfolgt zum Zwecke der Vertragserfüllung gegenüber unseren potenziellen und bestehenden Kunden (Art. 6 Abs. 1 lit. b DSGVO) und im Interesse einer sicheren, schnellen und effizienten Bereitstellung unseres Online-Angebots durch einen professionellen Anbieter (Art. 6 Abs. 1 lit. f DSGVO).Unser Hoster wird Ihre Daten nur insoweit verarbeiten, wie dies zur Erfüllung seiner Leistungspflichten erforderlich ist und unsere Weisungen in Bezug auf diese Daten befolgen.

3. Allgemeine Hinweise und Pflichtinformationen

Datenschutz

Die Betreiber dieser Seiten nehmen den Schutz Ihrer persönlichen Daten sehr ernst. Wir behandeln Ihre personenbezogenen Daten vertraulich und entsprechend der gesetzlichen Datenschutzvorschriften sowie dieser Datenschutzerklärung. Wenn Sie diese Website benutzen, werden verschiedene personenbezogene Daten erhoben. Personenbezogene Daten sind Daten, mit denen Sie persönlich identifiziert werden können. Die vorliegende Datenschutzerklärung erläutert, welche Daten wir erheben und wofür wir sie nutzen. Sie erläutert auch, wie und zu welchem Zweck das geschieht. Wir weisen darauf hin, dass die Datenübertragung im Internet (z. B. bei der Kommunikation per E-Mail) Sicherheitslücken aufweisen kann. Ein lückenloser Schutz der Daten vor dem Zugriff durch Dritte ist nicht möglich.

Angaben gemäß § 5 TMG:

Dearest GmbH
c/o Factory Berlin Mitte
Rheinsberger Straße 76/77
10115 Berlin

Vertreten durch:

Katharina Wäschenbach, Geschäftsführung

Widerruf Ihrer Einwilligung zur Datenverarbeitung

Viele Datenverarbeitungsvorgänge sind nur mit Ihrer ausdrücklichen Einwilligung möglich. Sie können eine bereits erteilte Einwilligung jederzeit widerrufen. Dazu reicht eine formlose Mitteilung per E-Mail an uns. Die Rechtmäßigkeit der bis zum Widerruf erfolgten Datenverarbeitung bleibt vom Widerruf unberührt.

Right to object to the collection of data in special cases and to direct marketing (Art. 21 DGSVO)

If the data processing is based on Art. 6 para. 1 lit. e or f DGSVO, you have the right to object to the processing of your personal data at any time for reasons arising from your special situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this data protection declaration. If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims (objection pursuant to Art. 21 (1) DGSVO).

Right of appeal to the competent supervisory authority

In the event of violations of the GDPR, data subjects have a right of appeal to a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged violation. The right of appeal is without prejudice to any other administrative or judicial remedy.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done insofar as it is technically feasible

Information, deletion and correction

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if applicable, a right to correction or deletion of this data. You can contact us at any time at the address given in the imprint for this purpose and for further questions on the subject of personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. To do this, you can contact us at any time at the address given in the imprint. The right to restriction of processing exists in the following cases:If you dispute the accuracy of your personal data stored by us, we usually need time to check this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data. If the processing of your personal data happened/is happening unlawfully, you can request the restriction of data processing instead of erasure. If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request restriction of the processing of your personal data instead of erasure. If you have lodged an objection pursuant to Art. 21 (1) DSGVO, a balancing of your and our interests must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.If you have restricted the processing of your personal data, this data - apart from being stored - may only be processed with your consent or for the assertion, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the European Union or a Member State.

Objection to advertising e-mails

We herebyobjectto the use of contact data published within the scope of the imprint obligation to send advertising and information material that has not been expressly requested. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.

4. data collection on this website

server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are: Browser type and browser version Operating system used Referrer URL Host name of the accessing computer Time of the server request IP address. This data is not merged with other data sources and is collected on the basis of Art. 6 Para. 1 lit. f DSGVO. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website - for this purpose, the server log files must be collected.

Enquiry by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, your enquiry including all resulting personal data (name, enquiry) will be stored and processed by us for the purpose of processing your request. We do not pass on this data without your consent.The processing of this data is based on Art. 6 Para. 1 lit. b DSGVO, insofar as your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the enquiries sent to us (Art. 6 (1) (f) DSGVO) or on your consent (Art. 6 (1) (a) DSGVO) if this has been requested.The data you send to us via contact enquiries remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after processing your request has been completed). Mandatory legal provisions - in particular legal retention periods - remain unaffected.

Source: eRecht24

GENERAL TERMS AND CONDITIONS OF USE OF DEAREST GMBH
§1 Scope of Application, Contractual Language
These General Terms and Conditions of Use of Dearest GmbH (hereinafter "GTC") apply to contracts concluded between a consumer and us, Dearest GmbH, c/o Factory Berlin Mitte, Rheinsberger Straße 76/77, 10115 Berlin ("Dearest"), via the website https://www.hellodearest.io/ (the "Website"). A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activities (Section 13 German Civil Code). Dearest offers an online coaching and therapy program (hereinafter also the "Online Program" or the "Service(s)") via the Website and a mobile app (to the extent available). The Online Program is directed exclusively at natural persons of legal age.

Dearest notes expressly that the Online Program offered via the Website is not a substitute for a diagnosis or medical or psychotherapeutic treatment. The coaches used as part of the Online Program are not physicians or psychotherapists. Our offer is not intended for users who have a psychotic disorder (e.g. schizophrenia), acute substance dependence or acute suicidal tendencies. In such cases, contact a doctor or psychotherapist immediately and, in the event of acute suicidal tendencies, contact the telephone counselling service, the German Depression Aid or the police. You can find the contact details on the internet. t.

The language available for the conclusion of legally binding contract with customers in the countries Germany, Austria and Switzerland ("Contractual Territory") is currently German only. Translations of these GTC in other languages are for your information only. In the event of any differences between the language versions, the German text shall take precedence.

These GTC shall apply exclusively. Deviating, conflicting or supplementary general terms and conditions shall only become part of the contract if and to the extent Dearest has expressly agreed to their application. This consent requirement applies in any case, for example also in cases where Dearest, being aware of deviating general terms and conditions, performs the contract without reservation.

§ 2 Applicable law, mandatory consumer protection regulations
The law of the Federal Republic of Germany shall be applicable under exclusion of the UN Convention on Contracts for the International Sale of Goods if you have your habitual residence in Germany, or your habitual residence is in a state that is not a member of the European Union.

In the event that you have your habitual residence in a member state of the European Union, German law shall be applicable, whereby mandatory provisions of the state in which you have your habitual residence shall remain unaffected.

The applicable place of jurisdiction is provided in § 15 (2).

§ 3 Conclusion of Contract, Correction Notice
A contract is only concluded when you have received a confirmation from us by e-mail after clicking the "Book Appointment" button. Upon receipt of the booking, Dearest will send the user an email confirming that the requested Online Program has been booked.

§ 4 Provision of the Contract Text
These GTC and details of the booked services as well as the cancellation policy shall be communicated to you by e-mail and, insofar as this has in fact been offered, can be viewed at any time via your user account after registration on our Website. We will not save the contractual provisions separately.

§ 5 Scope of services
(1) Dearest offers couples therapy as well as coaching and related services with the help of external coaches as part of the Online Program. The achievement of a certain outcome is not owed thereby.

(2) Dearest's Services also include (where available) an optional subscription model for ongoing support and advice to our users. The user has the option to access content and, to a certain extent (according to the service description on the Website), Online Programs against payment of a monthly or annual fee published on the Website.

(3) Dearest offers visitors of the Website information free of charge as well as the opportunity to perform self-tests and to arrange paid Online Programs.

(4) Booked Online Programs are booked for a specific period of time and may include, among others, educational texts and videos, exercises, and face-to-face conversations with a coach via telephone, video conference or messaging.

(5) Subsequent changes to the content of the Service must be made in text form. In the event of subsequent changes to the content of the Service, any deadlines, remuneration and reimbursement of expenses shall be adjusted in accordance with the changes.

(6) Dearest reserves the right to change or extend the offer or to discontinue certain Services. The Online Programs already bindingly booked by the user shall not be affected thereby. The current service description on the Website at the time of booking of a paid Online Program shall be decisive in each case.

§ 6 Payment
(1) The prices stated on the Website at the time of the respective conclusion of contract shall be applicable. All prices stated are inclusive of the statutory value added tax.

(2) The payment options indicated on the Website shall be made available to the user. If we offer payment via PayPal, the terms of use and data protection provisions of PayPal (Europe) S.à r.l. et Cie, S.C.A. ("PayPal") shall apply in this respect.

(3) All costs incurred by Dearest due to false information provided by the user or insufficient funds on the user's account shall be borne by the user.

§ 7 Your Cooperation Obligations
(1) You are responsible for the fulfillment of the cooperation obligations required for the provision of Services in a timely manner, in full and free of charge.

(2) The user's cooperation obligations include primarily, but not exclusively, the following:
- Fulfill the legal, technical and organizational requirements for participation in the Online Program. It is the user's responsibility to prepare the hardware and software necessary to use the Website and the offered Services, an internet access and, if necessary, a telephone connection. Their provision is not included in the Services offered by Dearest.
- Technical malfunctions in the use of the Services offered or arranged by us, in particular the Online Program, shall be reported to Dearest immediately in a form (e.g. by e-mail) that enables Dearest to perform troubleshooting, for example by the user providing a detailed description of the malfunction and the user’s system and hardware environment.
- Designation of an e-mail address that can be used for secure communication.
- The user is obliged to provide truthfully all necessary information, in particular any required payment data. Dearest shall be notified of any changes without undue delay.

§ 8 Limitation of Liability and Exclusion of Liability for Linked Third-Party Offers
Dearest is liable for intent and gross negligence. Furthermore, we are liable for the negligent breach of obligations, the fulfillment of which enables the proper execution of the contract in the first place, the breach of which endangers the achievement of the purpose of the contract and the compliance with which you may regularly rely on. In the latter case, however, Dearest shall only be liable for the foreseeable damage typical for the contract. We shall not be liable for the breach of obligations other than those mentioned in the preceding sentences caused by simple negligence. The above exclusions of liability do not apply in case of injury to life, body and health. Liability under the German Product Liability Act remains unaffected.

To the extent Dearest provides Services free of charge, Dearest shall only be liable for damages caused by gross negligence or intentional misconduct and subject to the foregoing provision in paragraph (1).

The above provisions are not linked to a change of the burden of proof to the disadvantage of the user. The foregoing exclusions or limitations of liability shall also apply with regard to the liability of Dearest's employees, workers, representatives and vicarious agents, in particular in favor of the shareholders, staff, representatives, corporate bodies and their members, as far as their personal liability is concerned.

Data communication via the internet cannot be guaranteed to be error-free and/or available at all times based on the current state of the art. In this respect, we shall not be liable for the constant and uninterrupted availability of our Website and Services.

The Website may contain external links and references to websites that are not operated by Dearest. Such external links are generally provided for convenience only. Dearest has no influence on their content; the operators of the linked websites shall be solely responsible for their content. Dearest hereby expressly distances itself from the content behind the links listed on the Website, the related servers, further links and all other visible or invisible third-party content. Dearest does not assume any responsibility for the contents and offers of third parties, nor does Dearest adopt these contents of third parties as its own. Dearest does not control the linked information. Dearest was not aware of any violations of applicable law by the third party content at the time of setting the link. Furthermore, Dearest does not assume any liability for statements, legal and organizational facts, contents or promises of linked offers.

§ 9 Confidentiality, Handling of Access Data
(1) You are obliged vis-à-vis Dearest to keep secret all confidential information which became or will become known to you in the run-up to and/or in the course of the execution of this agreement, including, if applicable, provided log-in information and passwords as well as know-how of Dearest, in particular to avoid any access by third parties to such information.

(2) Confidential means, for the purposes of this agreement, any information identified as such by Dearest or the confidentiality of which is apparent from the circumstances.

(3) The obligation of confidentiality under this § 9 does not apply to confidential information (i) which is already in the public domain or generally known at the time you become aware of it or which becomes known to you without a breach of this confidentiality obligation, (ii) which is provided to you without a breach of a confidentiality obligation to Dearest, (iii) which is developed by you independently of these agreements; or (iv) if and to the extent the confidential information is required to be disclosed pursuant to an enforceable governmental or court order and you have promptly notified Dearest upon becoming aware of the disclosure obligation and have provided Dearest with an opportunity to object to the disclosure.

§ 10 Data Protection
(1) The collection and processing of users' personal data is carried out in compliance with the applicable data protection regulations and is described in more detail in the privacy policy at https://www.hellodearest.io/datenschutz.

(2) The user may receive information about the stored data free of charge at any time and is entitled to request blocking and deletion of its data. Requests for information as well as requests for deletion, correction or blocking shall be made in writing by letter (Dearest GmbH, c/o Factory Berlin Mitte, Rheinsberger Str. 76/77, D-10115 Berlin) or via e-mail to team@hellodearest.io. The same applies to the withdrawal of consent or objections to the use of data. Further details are provided in the aforementioned privacy policy.

(3) Dearest expressly notes that the internet does not allow for absolute data security despite all technical and organizational measures Dearest uses in accordance with the legal provisions. Subject to the limitation of liability pursuant to § 8, Dearest shall therefore not be liable for actions of third parties (e.g. in case of data misuse as a result of hacker attacks etc.).

§ 11 Granting of rights
(1) The Website and its underlying software and database and other contents ("Dearest Contents") are protected by copyright or other laws. Dearest expressly reserves all rights to which it is entitled on the basis of the Act Against Unfair Competition ("UWG"), copyright law, trademark law or other laws protecting the Website, the Services, products or parts thereof. This applies in particular to rights to published texts, the design of the Website or individual products and the logo used. The provision of the Website within the scope of these GTC does not constitute a waiver of the copyrights or other property rights; Dearest is exclusively entitled to these rights.

(2) Dearest grants you, within the scope of the performance of the contract, the simple, non-transferable right, locally limited to the Contractual Territory, temporally limited to the period of use of the Website or the Online Prgram, to use Dearest Contents in a non-commercial manner and only to the extent as provided in these GTC. The Website as well as the Services are intended for private use only. The right to use the program expires at the end of the contract period.

(3) You undertake, in particular, to use the Website and the Services offered or arranged by us in accordance with the contract and neither to pass them on to unauthorized third parties nor to make them accessible to unauthorized third parties in any other way. You are not entitled to reverse engineer, decompile, disassemble, modify, duplicate or use the functions of our Website to create a separate website or application. You may not use our Services to develop your own services.

(4) Except as expressly permitted in these GTC, you may not modify, copy, use or create derivative works from the Website, its functions, or any portion thereof, in any way, attempt to circumvent, disable or defeat any technical usage restrictions thereof; transfer, sell, rent, lease, distribute, sublicense, lend or otherwise provide the Website, in whole or in part, to any third party. You may not modify or remove any proprietary rights notices, use the Website to provide your own offers, your own commercial services, or as part of a service offering, whether online or otherwise.

(5) Dearest reserves the right to prohibit the use of the Website and the Online Program with immediate effect in case of any signs of misuse.

§ 12 Prohibited Acts
(1) Users may not, in connection with the use of the Service, perform any unlawful acts and/or violate applicable laws, in particular not:

- store, publish and/or transmit content that is harassing, offensive, harmful to minors or otherwise unlawful; that violates the rights of third parties, in particular copyrights or ancillary copyrights, other property rights or personal rights; that presents manipulated contents; that violates relevant rules of conduct of our Service; that is to be treated confidentially, e.g. third party trade secrets; that is likely to lead directly or indirectly to bodily harm or property damage, such as relevant instructions for action;
- impersonate any other person within the program, e.g., an officer, our agent, or pretend a non-existent relationship with such persons, forge usernames or otherwise manipulate identifiers, and/or disguise the origin of any content transmitted in connection with the offer;
- store, publish and/or transmit advertising, junk or bulk e-mail, chain letters, pyramid schemes or other commercial communications;
use scraping or similar techniques to compile, repurpose, republish, or otherwise use the content;
- employ techniques or use automated or other services designed to misrepresent user activity, such as through the use of bots, botnets, scripts, apps, plugins, extensions, or other automated means to register accounts, play content, send messages, post comments, or perform other acts;
- harass, threaten, insult, defame any natural or legal person or entity, disparage or discriminate against any natural or legal person or entity on the basis of sex, race, religion or beliefs, or assert or disseminate untrue facts with respect to any natural or legal person or entity;
- collect, store or transmit personal data about other users, unless the persons concerned agree to it;
- post links to third-party contents that violate provisions of these GTC or other legal provisions.

(2) Dearest reserves the right to prohibit the use of the Website and the Online Program with immediate effect if Dearest learns of any violation of the above prohibitions.

§ 13 Right of Revocation
As a consumer, you are entitled to a right of revocation in accordance with the revocation instructions set forth in the appendix attached hereto. Consumer is defined in Section 13 German Civil Code and is any natural person who enters into a legal transaction for purposes which, for the most part, cannot be attributed to the commercial nor self-employed professional activities of such person.

You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the date of conclusion of the contract.

To exercise your right of revocation, you shall inform us, Dearest GmbH, c/o Factory Berlin Mitte, Rheinsberger Straße 76/77, 10115 Berlin, e-mail: team@hellodearest.io, by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You may use the attached sample revocation form for this purpose, which is, however, not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation: If you revoke this contract, we shall return to you all payments that we have received from you immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

The right of revocation shall also expire in the case of a contract for the supply of digital content not on a tangible medium if Dearest has commenced performance of the contract after the consumer has:
- expressly consented to Dearest commencing performance of the contract before the expiry of the revocation period, and
- confirmed his/her knowledge that by his/her consent he/she shall lose the right of revocation upon commencement of the performance of the contract.

§ 14 Term and Termination
The usage contract for the use of the Website on the basis of these GTC is concluded for an indefinite period. Both parties are entitled to terminate the contract at any time without notice. The user may terminate the usage contract by closing his/her user account (if any) or by no longer using the Website. Usage contracts for Services offered or arranged by us (Online Programs) expire with the complete provision of the Service owed (e.g. with the end of the course duration). The uage contract may be terminated at any time by either party informally, but at least in text form (e-mail), subject to a notice period of 2 weeks after confirmation of payment. The right to extraordinary termination with immediate effect remains unaffected.

Any monetary claims accrued against you in favor of Dearest at the time of the usage contract shall remain unaffected by a termination of the user relationship.

Upon deactivation or termination of the user account, any rights of the user to any offers and services provided by Dearest (or coaches used by Dearest) shall expire. Excluded herefrom are Services already ordered and, if applicable, already paid, as far as these were intended for offline use and can be made available. There is no claim to the use of contents that were only made available online for a limited period of time after the expiration of the contract period.

Dearest is also entitled to suspend the provision of the Website or Services offered thereon in case of an existing contract user relationship after having notified the user thereof, if the user has violated material provisions of these GTC and such violation either cannot be remedied or has not been remedied without undue delay after a corresponding request.

§ 15 Final Provisions
(1) These GTC are complete and final. Amendments and supplements to these GTC shall be made in writing in order to avoid ambiguities or disputes between the parties regarding the respective agreed content of the contract.

(2) If you were domiciled or habitually residing in Germany at the time the contract was concluded and have either moved out of Germany or your domicile or habitual residence is unknown at the time we file suit, the place of jurisdiction for all disputes shall be the registered office of our company in Berlin.

(3) In addition to the ordinary legal process, you also have the option of out-of-court settlement of disputes in accordance with Regulation (EU) No. 524/2013. Details can be found in Regulation (EU) No. 524/2013 and at the internet address. Our e-mail address is: team@hellodearest.io. We note that we are not obliged and not willing to participate in an out-of-court dispute resolution procedure before a consumer arbitration board.

(4) Dearest reserves the right to amend the GTC, taking into account the legitimate interests of the parties. In case of amendments of the GTC, Dearest will notify the user of the changes of the GTC in text form (e.g. by e-mail) (hereinafter "Amendment Notice"). The changes will become effective vis-à-vis the user and the contractual relationship will continue under the amended terms and conditions if the user does not object to these changes within four (4) weeks after receipt of the Amendment Notice by written notice (text form suffices) to Dearest. It is sufficient to comply with this time limit by sending the objection to Dearest in due time. In case of an objection both parties are entitled to extraordinary termination. Dearest shall specifically remind the user of the aforementioned consequence of a failure to object in the Amendment Notice.

Dearest GmbH, June 17, 2021

CANCELLATION POLICY
Users have the right to withdraw from this contract within fourteen days from the day of the conclusion of the contract without giving any reason. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax, or e-mail). In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. Users can use the model withdrawal form below for this purpose, but it is not mandatory.
Here you will find our contact details:

Dearest GmbH
c/o Factory Berlin Mitte
Rheinsberger Str. 76/77
D-10115 Berlin
E-mail: team@hellodearest.io

Consequences of withdrawal

If you revoke this contract, we shall reimburse you all payments we have received from you without delay and at the latest within fourteen days of the day on which we received notification of your revocation of this contract. For this repayment, we will normally use the same means of payment that you used for the original transaction unless
expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. If your employer or your health insurance company has assumed the costs of use for you, all payments will also be refunded to them or they will not be charged.

If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with regard to this contract, compared to the total scope of the services provided for in the contract.

Pursuant to Section 356 (4) of the German Civil Code (BGB), the right of withdrawal expires in the case of a contract for the provision of
services, if the trader has provided the service in full and has only started to provide the service after the consumer, has given his express consent to this and at the same time confirmed his knowledge that he loses his right of withdrawal upon full performance of the contract by the trader.

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